iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.
Possibly even more so than on the internet, payments are the key to success for mobile gambling companies. In this extract from the Mobile Report she wrote for iGaming Business, Aideen Shortt provides an introduction to the payment options available to mgaming firms and looks at the size of an m-commerce market which looks likely to grow massively in the next few years.
Asia is both tech-savvy and very poor, the two features thus offering great opportunities for mobile payments and financial services providers. In Africa m-payment services are very rudimentary but they are also flourishing and mobiles are a lifeline to many poverty-stricken Africans who wouldn’t otherwise have any access to financial services of any sort.