iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.
The global gambling sector grew 4.9% in 2013 and generated €317.6bn in gross win, a figure that is set to rise to €332.4bn in 2014 and then on to €395bn by 2018, iGaming Business’s exclusive data partner H2 Gambling Capital has revealed in the second of the four data-led articles it is publishing this week.
Possibly even more so than on the internet, payments are the key to success for mobile gambling companies. In this extract from the Mobile Report she wrote for iGaming Business, Aideen Shortt provides an introduction to the payment options available to mgaming firms and looks at the size of an m-commerce market which looks likely to grow massively in the next few years.
Mobile gaming and commerce has to a large extent taken root in developed/mature markets in Europe or the US, as users become increasingly familiar with carrying out daily tasks, including payments, on their mobiles. Africa however has not had the Internet push experienced by the US and Europe these past 15 years and in many African countries the mobile is often the only gateway to the web, thus offering great opportunities for m-commerce companies.
Prepaid, direct debit, real-time bank transfer, there is no standard definition of an alternative payment is. For the purpose of this report, it is any non-card payment type but the alternatives to standard credit card payments are vast comprise a large variety of schemes.
How do alternative and mobile payment methods stack up in terms of security against traditional payment methods? They are often pitched as a safer option than card transactions, but fraudsters are increasingly turning their attention to these methods.
Asia is both tech-savvy and very poor, the two features thus offering great opportunities for mobile payments and financial services providers. In Africa m-payment services are very rudimentary but they are also flourishing and mobiles are a lifeline to many poverty-stricken Africans who wouldn’t otherwise have any access to financial services of any sort.
iGaming Business filmed all the panels and sessions from the iGaming Executive Conference which includes opportunities in Africa, why the brain likes games, how to do major deals in Asia, recent M&A analysis, a cashless society, and eSports.