The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players.
Gambling industry entertainment solutions provider Amaya Gaming Group has agreed a deal with PlayCherry, a subsidiary of Swedish gaming operator Cherry, to provide online casino gaming content to three of its websites.
iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.
US operator Caesars Entertainment Corporation cited the impact of “severe” weather, increased competition and market softness as the main reasons behind losses during the three months to March 31, 2014.
Online casino and solutions firm Bally Technologies has described its performance during the three months to December 31, 2014, as “outstanding” after it achieved year-on-year growth across key metrics.
US casino operator Boyd Gaming said that despite having suffered a year-on-year fall in net revenue during the three months to March 31, 2014, it was still able to make “steady progress” in the period.
Bookmaker Ladbrokes said that despite having suffered a year-on-year drop in group operating profit during the three months to March 31, 2014, it was still able to deliver all of its “stated operational targets” either on time or ahead of schedule.
Online casino games provider Net Entertainment has cited its success in the European market as one of the main drivers behind year-on-year growth in revenue and operating profit during the three months to March 31, 2014.
Gaming products designer and manufacturer International Game Technology (IGT) has cited the introduction of a reduced “cost structure” as the main reason behind a year-on-year loss in revenue during the three months to March 31, 2014.
Intouch Games, the parent company of mobile casino mFortune, has announced that it is to adopt a new holistic approach to game development in order to create multi-platform titles for use on various mobile devices.