University of Nevada’s International Gaming Institute's Bo Bernhard has been on the front line of efforts to understand problem gambling for 25 years. He tells Robin Harrison how a small, underfunded area of research has evolved into an issue debated across the industry
Influence isn’t just about being well-known, says All-In Diversity Project’s Christina Thakor-Rankin. It's also about taking a long-term view of the industry and encouraging other women in their careers
This week we dig deep into the real and fictional pasts of those in the news of late, applaud a politician who can see past the lottery monopoly agenda and consider the FT’s message of doom for the industry
As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people
As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers
The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players.
The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.
The third and concluding part of iXP Consulting's audit of the quality online casinos' customer support teams looks at their personalisation and friendliness levels, going the extra mile and iXP's closing remarks.