As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people
As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers
The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players.
Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.
iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.
The global gambling sector grew 4.9% in 2013 and generated €317.6bn in gross win, a figure that is set to rise to €332.4bn in 2014 and then on to €395bn by 2018, iGaming Business’s exclusive data partner H2 Gambling Capital has revealed in the second of the four data-led articles it is publishing this week.
As the embryonic US iGaming market takes shape at state-by-state level, 888 is one of the best-placed companies in the current three live markets of New Jersey, Delaware and Nevada. It has secured key partnerships with Caesars Entertainment in Nevada and New Jersey and is part of the joint vendor partnership in Delaware. iGaming Business speaks exclusively to 888 chief executive Brian Mattingley about the US, upcoming UK regulation and the future of the sector.