Gaming technology supplier AGS has said that enforced closures as a result of the novel coronavirus (Covid-19) global pandemic were to blame for it posting a loss of $22.6m (£18.4m/€20.9m) in the first quarter.
After a hugely successful launch in 2015 the iGaming North America 2016 awards were presented during a prestigious ceremony on the third day of the iGaming North America Conference to a crowd of industry executives.
The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players.
iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.