University of Nevada’s International Gaming Institute's Bo Bernhard has been on the front line of efforts to understand problem gambling for 25 years. He tells Robin Harrison how a small, underfunded area of research has evolved into an issue debated across the industry
With iGB having opened nominations for the industry's most influential women for 2019, iGB catches up with some of those who made last year's Top 10 to find out what they’ve been up to since as well as get their views on who deserves to feature this year
Influence isn’t just about being well-known, says All-In Diversity Project’s Christina Thakor-Rankin. It's also about taking a long-term view of the industry and encouraging other women in their careers
This week we dig deep into the real and fictional pasts of those in the news of late, applaud a politician who can see past the lottery monopoly agenda and consider the FT’s message of doom for the industry
As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people
As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers
Mobile is everywhere and its reach only looks likely to expand and grow. But despite the platform's ubiquity, finding and hiring mobile developers who are good and can stay in post is harder than ever.
The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players.
The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.
Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.