PokerStars explains online casino games outage in Spain

7 January 2015

The PokerStars Spain subsidiary of the Amaya Gaming-owned online poker brand has cited a “minor technical issue” as the reason behind the withdrawal of online casino games from its service in the country during recent weeks.

Spanish players during the Christmas period reported being unable to access their blackjack and roulette game history direct from the room’s client as required by regulators in the country.

The games were first made available to players in Spain last October.

In a note sent to players, PokerStars reassured customers that the problem is just a “minor” issue and the game could be available again by the end of the month.

“We are removing blackjack and roulette casino games from PokerStars.es,” the note said.

“This is necessary for us to fix a minor technical issue where blackjack hand histories are not available to all players from directly within the software, as required by national law.”

PokerStars also noted that the technical issue did not affect the integrity of the games played on the online platform.

“The issue did not result in any negative impact on the playing experience nor the integrity of our games,” PokerStars said in an email sent to customers in Spain.

“However, we are taking these steps to ensure our software is 100% compliant with relevant requirements.

“Blackjack and roulette will return as soon as possible, hopefully within a matter of weeks.”

Related article: PokerStars expands Spanish online offering with casino games