MustardBet ceases online betting operations

14 October 2019

Online gambling operator MustardBet has ceased operations with immediate effect, but pledged to refund customer balances and settle all unsettled bets as soon as possible.

MustardBet did not disclose the reasons behind its closure, but it did confirm in a statement on its website that it will return customer balances to cards it holds on file within 72 hours from today (14 October).

The operator said payments could take up to five working days to process and if it is unable to return balances, it will contact customers directly within the next 28 days to arrange an alternative payment method.

In terms of unsettled bets, MustardBet said that it will settle all bets as winners, unless a customer has multiple bets on the same event. In the case of the latter, the customer will receive the best possible outcome, with their most profitable selection being settled as a winner and all other selections as losers.

MustardBet also said that its website will remain active for the next 28 days so that customers can access their account balances and transaction history, as well as withdraw funds.

However, from 11 November, the website will be taken down and customers will not be able to access their accounts or facilities, including a live chat feature that allows them to interact with MustardBet staff online.

MustardBet holds licences in both the UK and the Isle of Man.