Gambling Commission launches new self-service licence portal

20 December 2019

The GB Gambling Commission has unveiled a new service whereby personal licence holders can securely manage their accounts online and via mobile.

Available on the regulator’s website, the service allows personal licence holders to quickly change their details, report key events linked to their licence and download e-copies of their licence. 

The service also includes a processing tool that, according to the Commission, will help to reduce processing times from several weeks to only a matter of days.

“This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%,” the Commission’s executive director Helen Venn said.

“Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.

“Listening to the needs of personal licence holders has been vital. Through their feedback, and our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively.”

Meanwhile, the Commission has issued a reminder to personal licence holders that if they began a maintenance application prior to 26 November 2019 via its existing portal, but did not complete this process, they will need to re-register and apply again.