News analysis

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • article
    19 May 2014

    After a frustrating few years, the momentum is there to take a leap forward towards a cohesive European policy for the online gambling sector, something that will benefit the industry and its consumers, argues Maarten Haijer of the European Gaming and Betting Association.

  • news_analysis

    Could 2014 finally be the year when Sweden decides to regulate igaming? A number of factors would suggest so, not least the fact that online operators have been highly active in the market for many years already, writes Graham Wood.

  • article
    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

  • article
    1 May 2014

    With cross-border relations critical to the long-term success of US iGaming, the Multi-State Internet Gaming Agreement is an historic first step toward establishing a national online gaming regime in the US, writes Rachel Hirsch of Ifrah Law.

  • news_analysis

    888 has strong foundations on which to build in 2014, although the UK Point of Consumption tax remains the major doubt while uncertainty remains in big US states. 

  • article
    6 March 2014

    The state of California, with its 38 million inhabitants, is the prize the igaming sector is keeping its eye on in the US, and although legislation stands a decent chance of finally being passed, local companies will want their share of the pie and non-US suppliers must know what they are getting involved with to be successful there. iGaming Business spoke to Californian gaming attorney David Fried to find out more.       

  • article
    1 March 2014

    Jonathan Doubilet, Head of the Sports Division at Playtech, offers his perspective on the current and future state of the in-play betting market, and the forces driving technological innovation in the space.

  • article
    1 March 2014

    New York is lying in wait for poker operators of foresight, writes Mickey Charles.

  • article
    1 March 2014

    On the surface, the convergence of land-based and online gaming entities in New Jersey serves to provide the online companies with a foothold into the nascent US gaming market. But, can these partnerships also open doors to international expansion for US land-based operators over time? Christina Thakor-Rankin, Principal Consultant at 1710 Gaming, explores.

  • article
    1 March 2014

    An M&A outlook for the social casino gaming sector in CY14, by Adam Krejcik, Managing Director of Digital and Interactive Gaming at Eilers Research, LLC.

  • article
    1 March 2014

    Matthew Wilson of the Advertising Standards Authority explains his organisation’s recent action against operators employing misleading free bet promotions, and how the new Help Note on gambling advertising can assist operators with compliance.

  • article
    1 March 2014

    By Simon Oaten, Lead Partner, and David Perry, Senior Manager of the Betting and Gaming Team at Deloitte.

  • article
    1 March 2014

    By R Paul Davis, LL.D, Barrister and Solicitor, and Managing Director of Counting House (IOM) Ltd.

  • article
    1 March 2014

    Jack Mizzi, CMO at BMIT, looks at the latest trends and technologies in hosting that could have a direct impact the iGaming sector.

  • article
    1 March 2014

    The most important things US land-based operators need to know about hosting for their new online business. By Nick Nally, Chief Development Officer at Continent 8 Technologies.

  • article
    1 March 2014

    Stephen Trimble, Head of Product at Continent 8 Technologies, examines how DDoS and other malicious attacks can harm gaming networks, the specific risks and how differently gaming entities need to approach security to defend against attack.

  • article
    1 March 2014

    This issue’s round table discussion harvests opinion on the role that innovation plays in the production cycle, whether it is a reactive or proactive asset, and whether it informs, or is informed by, development. iGaming Business invited Bryan Kelly, SVP Technology at Bally Technologies; Dave McDowell, co-Founder of FSB Technologies; and Nicky Senyard, CEO of Income Access, to discuss the culture of technological innovation in gaming, and how differently companies approach and encourage its application.

  • article
    1 March 2014

    When is a penalty not a penalty? By Tom Grant of Harris Hagan.

  • news_analysis

    William Hill hasn't had the best of years but remains far ahead of Ladbrokes when it comes to performance, growth and strategy, says Graham Wood.

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