News analysis

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    Morgan Stanley’s downgrading of some of the leading businesses in online poker has prompted The Stars Group to take steps to explain to players the measures it has employed to ensure they can enjoy a fair game, says poker chief Severin Rasset.

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    Online poker's 20-year history, improved product and emerging tech offer plenty of reasons for optimism regarding its future, writes MuchBetter’s Jens Bader

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    With the demise of enhanced odds offers and operators’ ability to differentiate on marketing being reduced by the day, an arms race on product is now underway

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    3 July 2017

    Casino and gaming establishments must keep up with the flow of new technologies, but Sam McMullen says it's important they don't also sacrifice entertainment value.

  • article
    1 August 2014

    Players can and should expect to find true randomness behind every shuffle and roll, argues Gregoire Ribordy, CEO of ID Quantique.

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

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    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • article
    19 May 2014

    After a frustrating few years, the momentum is there to take a leap forward towards a cohesive European policy for the online gambling sector, something that will benefit the industry and its consumers, argues Maarten Haijer of the European Gaming and Betting Association.

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    1 March 2014

    Jack Mizzi, CMO at BMIT, looks at the latest trends and technologies in hosting that could have a direct impact the iGaming sector.

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    1 March 2014

    The most important things US land-based operators need to know about hosting for their new online business. By Nick Nally, Chief Development Officer at Continent 8 Technologies.

  • article
    1 March 2014

    Stephen Trimble, Head of Product at Continent 8 Technologies, examines how DDoS and other malicious attacks can harm gaming networks, the specific risks and how differently gaming entities need to approach security to defend against attack.

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    1 March 2014

    This issue’s round table discussion harvests opinion on the role that innovation plays in the production cycle, whether it is a reactive or proactive asset, and whether it informs, or is informed by, development. iGaming Business invited Bryan Kelly, SVP Technology at Bally Technologies; Dave McDowell, co-Founder of FSB Technologies; and Nicky Senyard, CEO of Income Access, to discuss the culture of technological innovation in gaming, and how differently companies approach and encourage its application.

  • article
    4 December 2013

    bwin party made the news in September when it announced the major re-launch of its PartyPoker.com to make if social media-friendly and hit all the right buttons when it comes to targeting the free-to-play demographic. John Wright, SEO and design consultant, goes through the new website and assesses whether Party is doing 'social' right.

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    Speaking about pan-European poker liquidity with ARJEL president Jean-Francois Vilotte recently put into focus one of the key issues EU-licensed poker operators are facing: big enough player pools that can enable them to run viable businesses. If taxes are never far from operators’ minds (understandably), the fact that they are restricted to national player liquidities acts as the major obstacle to operating a sustainable business, a situation which is bound to be replicated in US states. 

  • article
    19 September 2013

    Jerry Bowskill, chief architect at Scientific Games, explains why the convergence of land-based and internet gaming sectors should provide fertile ground for enriching customer experience while hailing end of the anonymous gamer.

  • article
    8 May 2013

    Responsive web design (RWD) is constantly gaining traction in the igaming industry as well as in other sectors.

  • article
    2 November 2012

    Stickyeyes’ latest market intelligence report on the igaming industry analyses who’s who in online gambling across the main verticals of sportsbook, bingo, casino and poker between July and December 2011. Phil McGuin, Head of insight at Stickyeyes, provides an overview of the findings and reveals that few operators are leveraging social media to develop an effective two-way dialogue with customers. 

  • article
    2 November 2012

    How technology is advancing player verification and business strategy in igaming, by Lindsay Kininmonth, North American Operations Manager at GeoComply