News analysis

  • article
    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • article
    19 May 2014

    Continuation licences and HMRC registration should now be a priority for UK-facing operators ahead of the UK’s move to a point-of-consumption regulatory and tax regime for igaming from August, writes David Schollenberger of Healy’s.

  • article
    19 May 2014

    After a frustrating few years, the momentum is there to take a leap forward towards a cohesive European policy for the online gambling sector, something that will benefit the industry and its consumers, argues Maarten Haijer of the European Gaming and Betting Association.

  • news_analysis

    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • news_analysis

    The debate between HTML5 and native apps rages on, but with discovery in the app stores so difficult (and costly) these days, Rob Grossberg of TreSensa explains why games studios should take a closer look at HTML5.

  • article
    1 May 2014

    The second instalment of iXP Consulting's audit of online casinos' customer support services looks at email response times, product knowledge and presentation levels among operators. 

  • article
    28 April 2014

    Customer support in online poker and casino is a major issue and can affect operators' reputations in a major way, via review sites, forums or social media. iXP Consulting has carried out extensive audit and research into the leading operators' performances when it comes to informing, responding and providing quality service to their customers and has agreed to publish this information on iGaming Business. 

  • article
    22 April 2014

    A series of algorithm updates designed to improve the quality of Google’s Search Engine Results Pages (SERPs) have decimated the keyword rankings for many of the most high profile brands within the UK market pver the course of 2013, explains by Philip McGuin, Head of insight and market research at Stickyeyes.

  • news_analysis

    Breon Corcoran is doing a fine job leading Betfair out of its post-IPO funk, but for Jake Pollard it is the group's exchange-sportsbook integration that could really take it to a new level, in the UK and elsewhere.   

  • article
    19 February 2014

    Operators are now starting to take the identification and fixing of reputational issues that affect conversion more seriously, writes Nick Garner, chief executive of 90 Digital.

  • article
    4 December 2013

    The smartphone has changed the online gaming sector beyond recognition and has opened up new avenues for operators and, most importantly, to consumers. This article looks at how the latest and future trends in online and mobile payments will impact online gaming operators and why trust is still so important with new payment methods.  

  • article
    4 December 2013

    bwin party made the news in September when it announced the major re-launch of its PartyPoker.com to make if social media-friendly and hit all the right buttons when it comes to targeting the free-to-play demographic. John Wright, SEO and design consultant, goes through the new website and assesses whether Party is doing 'social' right.

  • article
    18 November 2013

    Being able to detect potential online fraud or problem gambling before they occur can be the difference between operators saving millions of euros or having to deal with chargebacks and associated issues. David Excell, co-founder and chief technology officer of Featurespace, explains how the proactive data analytics can preempt these problems. 

  • article
    1 October 2013

    Multi-channelling is no longer the reality of a few tech-savvy enthusiasts, but the reality for millions, writes Anant Swarup, founder and director of MediaRunSearch, and igaming operators must respond to users' needs and habits.

  • article
    19 September 2013

    Jerry Bowskill, chief architect at Scientific Games, explains why the convergence of land-based and internet gaming sectors should provide fertile ground for enriching customer experience while hailing end of the anonymous gamer.

  • article
    12 July 2013

    Bonuses and special offers and promotions are an integral part of the online betting and gaming sector. But while 'bonusing' punters is important, it must be done in a productive way.

  • article
    15 May 2013

    Setting the right key performance indicators (KPIs) is a vital ingredient for success in the igaming space. Daniela Castillo, marketing and communications manager at iMovo, explains how operators can get a long term perspective of all the data at their disposal and how they can make use of it

  • article
    8 May 2013

    Big data is... big news for the online gaming industry and more specifically for the social gaming sector. Daniel Fiske, co-founder and chief technology officer of Clickfun Casino, explains why igaming companies should make more use of their metrics in order to offer an even better product to their players

  • article
    2 November 2012

    Stickyeyes’ latest market intelligence report on the igaming industry analyses who’s who in online gambling across the main verticals of sportsbook, bingo, casino and poker between July and December 2011. Phil McGuin, Head of insight at Stickyeyes, provides an overview of the findings and reveals that few operators are leveraging social media to develop an effective two-way dialogue with customers. 

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