News analysis

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.




  • news_analysis

    Following up on H2 Gambling Capital's first set of data-led articles that looked at the US igaming market and the global gambling sector, the sector's leading data specialists look at the potential value of the Japanese land-based casino market. Japan is already the third largest gambling market in the world with an estimated gross win of US$31.4bn for 2013 and with permissive upcoming casino legislation a real possibility, H2 founder and director Simon Holliday provides a detailed breakdown of the country's gambling landscape.