News analysis

  • news_analysis

    French sportsbook solutions provider Sportnco started life as the B2B subsidiary of France Pari, but has rapidly outgrown its home market. With Spain set to become the supplier’s largest market by the end of the year, CEO Hervé Schlosser is now targeting expansion in the US and Latin America.

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    To some, blockchain is synonymous with revolution and progress. To others, hidden identity, hacking and the drugs trade. Which camp are you in, asks Layla Ali?

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    Agile came to life in 2001 with a clear anti-corporate slant but has grown strongly in the 15 years since,Scott Longley looks at how it is being used in igaming and where the pressure points occur.

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    The eco-system for igaming suppliers is more open than ever, Scott Longley looks at how this translates for smaller suppliers when working with prospects or other software counterparts.

  • article
    27 March 2015

    With 888 publishing another excellent set of results earlier this week and William Hill announcing its own 'online schematic' shortly before, the in-house vs. outsourcing tech debate continues to hold sway in the igaming sector.      

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • news_analysis

    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • article
    1 May 2014

    Customer experience and regulated markets have made an operator’s choice of gaming platform more important than ever before, as Aleš Gornjec of ComTrade Gaming explains.

  • news_analysis

    Breon Corcoran is doing a fine job leading Betfair out of its post-IPO funk, but for Jake Pollard it is the group's exchange-sportsbook integration that could really take it to a new level, in the UK and elsewhere.   

  • article
    19 February 2014

    Operators are now starting to take the identification and fixing of reputational issues that affect conversion more seriously, writes Nick Garner, chief executive of 90 Digital.

  • article
    4 December 2013

    The smartphone has changed the online gaming sector beyond recognition and has opened up new avenues for operators and, most importantly, to consumers. This article looks at how the latest and future trends in online and mobile payments will impact online gaming operators and why trust is still so important with new payment methods.  

  • article
    4 December 2013

    bwin party made the news in September when it announced the major re-launch of its PartyPoker.com to make if social media-friendly and hit all the right buttons when it comes to targeting the free-to-play demographic. John Wright, SEO and design consultant, goes through the new website and assesses whether Party is doing 'social' right.

  • article
    18 November 2013

    Being able to detect potential online fraud or problem gambling before they occur can be the difference between operators saving millions of euros or having to deal with chargebacks and associated issues. David Excell, co-founder and chief technology officer of Featurespace, explains how the proactive data analytics can preempt these problems. 

  • news_analysis

    Speaking about pan-European poker liquidity with ARJEL president Jean-Francois Vilotte recently put into focus one of the key issues EU-licensed poker operators are facing: big enough player pools that can enable them to run viable businesses. If taxes are never far from operators’ minds (understandably), the fact that they are restricted to national player liquidities acts as the major obstacle to operating a sustainable business, a situation which is bound to be replicated in US states. 

  • article
    3 October 2013

    The debate on what's best, mobile native app or HTML5, could go on forever and (understandably maybe) doesn't get everyone's juices going. But there are key criteria that must be considered when choosing between the two platforms and the reason is simple: users spend more time on their smartphones or tablets surfing the web, as Dr Chris Chrisostomidis of Intralot Interactive explains.

  • article
    1 October 2013

    Multi-channelling is no longer the reality of a few tech-savvy enthusiasts, but the reality for millions, writes Anant Swarup, founder and director of MediaRunSearch, and igaming operators must respond to users' needs and habits.

  • article
    19 September 2013

    Jerry Bowskill, chief architect at Scientific Games, explains why the convergence of land-based and internet gaming sectors should provide fertile ground for enriching customer experience while hailing end of the anonymous gamer.

  • article
    12 July 2013

    Bonuses and special offers and promotions are an integral part of the online betting and gaming sector. But while 'bonusing' punters is important, it must be done in a productive way.

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