News analysis

  • news_analysis

    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people

  • news_analysis

    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers

  • news_analysis

    H2 Gambling Capital and iGaming Business are pleased to offer you the April 2014 iGaming Dashboard.

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • article
    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

  • news_analysis

    William Hill hasn't had the best of years but remains far ahead of Ladbrokes when it comes to performance, growth and strategy, says Graham Wood.

  • news_analysis

    Check out the second instalment of the H2-iGaming Dashboard for your monthly overview of the igaming sector in numbers. As part of the iGaming Business Intelligence and Analysis Centre, H2 and iGB are working on new projects to provide you further datasets and market overviews in 2014. 

     
  • article
    4 December 2013

    bwin party made the news in September when it announced the major re-launch of its PartyPoker.com to make if social media-friendly and hit all the right buttons when it comes to targeting the free-to-play demographic. John Wright, SEO and design consultant, goes through the new website and assesses whether Party is doing 'social' right.

  • article
    21 November 2013

    Many igaming eyes are focusing on Latin Amercia, even if many operators have been working there unregulated for a number of years. The region is very promising for the industry, but as Albert Agustinoy Guilayn, attorney at DLA Piper Spain, explains, many of the continent's biggest markets are, at best, at the very early stages of regulating their igaming sectors.