News analysis

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • article
    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

  • news_analysis

    The convergence of traditional and social casino has been mentioned for as long as the social vertical has emerged as a force to be reckoned with in online gaming. For Samer Ragheb, marketing director at development studio Plumbee, there are some synergies between the two but they remain distinct, which is why a hybrid approach works so well for his company.    

  • news_analysis

    Igaming investor and entrepreneur Maximiliano De Muro explains how social gaming is developing in Latam and what operators need to do to be successful there.

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    H2 Gambling Capital and iGaming Business are pleased to offer you the February 2014 iGaming Dashboard.

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    William Hill hasn't had the best of years but remains far ahead of Ladbrokes when it comes to performance, growth and strategy, says Graham Wood.

  • article
    19 February 2014

    Operators are now starting to take the identification and fixing of reputational issues that affect conversion more seriously, writes Nick Garner, chief executive of 90 Digital.

  • news_analysis

    Simon Holliday, founder and director of H2 Gambling Capital, looks at the overall growth for the gambling sector in 2014 in the second of the four data-led articles H2 Gambling Capital and iGaming Business are publishing this week to coincide with the ICE trade show in London.

  • news_analysis

    As the new year gets underway, it is a good time to reflect on how the industry will look in 2014, a year that will shape even further winners and losers in this exciting arena. For Vicenç Martí, chief executive of Akamon Entertainment, the social casino space will continue to drive strong growth but should also look beyond the English-speaking markets.

  • news_analysis

    Check out the second instalment of the H2-iGaming Dashboard for your monthly overview of the igaming sector in numbers. As part of the iGaming Business Intelligence and Analysis Centre, H2 and iGB are working on new projects to provide you further datasets and market overviews in 2014. 

     
  • article
    4 December 2013

    bwin party made the news in September when it announced the major re-launch of its PartyPoker.com to make if social media-friendly and hit all the right buttons when it comes to targeting the free-to-play demographic. John Wright, SEO and design consultant, goes through the new website and assesses whether Party is doing 'social' right.

  • news_analysis

    Play It Gaming is a real money and social mobile gaming developer focusing on emerging markets and feature phones, co-founder Cory Cleveland explains why mobile and digital innovation, coupled with growing income levels among Indians, Brazilians or Chinese citizens, will lead the way in opening up the sheer volume of players in those markets.

  • article
    21 November 2013

    Many igaming eyes are focusing on Latin Amercia, even if many operators have been working there unregulated for a number of years. The region is very promising for the industry, but as Albert Agustinoy Guilayn, attorney at DLA Piper Spain, explains, many of the continent's biggest markets are, at best, at the very early stages of regulating their igaming sectors. 

  • article
    3 October 2013

    The debate on what's best, mobile native app or HTML5, could go on forever and (understandably maybe) doesn't get everyone's juices going. But there are key criteria that must be considered when choosing between the two platforms and the reason is simple: users spend more time on their smartphones or tablets surfing the web, as Dr Chris Chrisostomidis of Intralot Interactive explains.

  • article
    3 October 2013

    Sports betting remains the key growth driver in mobile gambling currently, but many factors are falling into place, one of most notable ones being forthcoming regulation in the US, which will make mobile casino the leading vertical in the sector according to Juniper Research, and enable global stakes to go from US$19.5bn 2011 to more than US$100bn in 2017.

  • article
    1 October 2013

    Multi-channelling is no longer the reality of a few tech-savvy enthusiasts, but the reality for millions, writes Anant Swarup, founder and director of MediaRunSearch, and igaming operators must respond to users' needs and habits.

  • article
    1 October 2013

    Fondly remembered as “The Father of Advertising”, David Ogilvy has been quoted as saying the following: “I do not regard advertising as entertainment or an art form, but as a medium of information.” But really, what could an advertising executive, whose career highpoints took place in the 1950s and 60s, teach us about the SEO-based, hyper-interactive world we live in today? Shelby Landeck of Income Access investigates

  • news_analysis

    The Microsoft-Nokia deal might not mean much for the igaming sector at the moment, but for mgaming expert Aideen Shortt, the industry should look at the numbers and be prepared. 

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