News analysis

  • article
    9 June 2014

    After a frustrating few years, the momentum is there to take a leap forward towards a cohesive European policy for the online gambling sector, argues Maarten Haijer of the European Gaming and Betting Association

  • news_analysis

    Federbet's report into match-fixing has grabbed the media's attention this week. iGaming Business spoke to general secretary Francesco Baranca to find out more about a trade body that claims to have over 400 members and has some choice words about how trade bodies EGBA and ESSA are "more interested in protecting the reputations of their members" than fighting match-fixing. 

  • article
    3 June 2014

    Recent football match-fixing scandals have once again raised questions over the integrity of the game and the role of the betting industry. On the eve of the game’s global showcase in Brazil this June, three figures at the forefront of the drive to monitor suspicious activity and protect betting integrity, Jacek Wojdyla of FIFA’s Early Warning System, Khalid Ali of the European Sports Security Association, and Steve Brennan of the Isle of Man Gaming Supervision Commission, assess the threats and explain how safeguards have been strengthened.

  • news_analysis

    For David McDowell, chief executive and co-founder of FSB Technology, technical progress should enable online betting operators to reap the full benefits of technology.   

  • news_analysis

    H2 Gambling Capital and iGaming Business are pleased to offer you the May 2014 iGaming Dashboard.

  • article
    27 May 2014

    Being friendly and going the extra mile for customers can make a major difference in how operators are perceived and, more importantly, to the bottom lines. iGaming Business The fourth and final instalment of iXP Consulting's audit of poker operators' customer support activities looks at who is ready to be friendly and go the extra mile for their players. 

  • news_analysis

    OPAP investor Emma Delta is ensuring the Greek operator has the lion's share of the country's igaming market as World Cup kick off gets closer. European operators will likely have to launch further legal challenges if they want to get their share.

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.

     

     

     

  • article
    19 May 2014

    Continuation licences and HMRC registration should now be a priority for UK-facing operators ahead of the UK’s move to a point-of-consumption regulatory and tax regime for igaming from August, writes David Schollenberger of Healy’s.

  • article
    19 May 2014

    After a frustrating few years, the momentum is there to take a leap forward towards a cohesive European policy for the online gambling sector, something that will benefit the industry and its consumers, argues Maarten Haijer of the European Gaming and Betting Association.

  • news_analysis

    Could 2014 finally be the year when Sweden decides to regulate igaming? A number of factors would suggest so, not least the fact that online operators have been highly active in the market for many years already, writes Graham Wood.

  • article
    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

  • news_analysis

    The convergence of traditional and social casino has been mentioned for as long as the social vertical has emerged as a force to be reckoned with in online gaming. For Samer Ragheb, marketing director at development studio Plumbee, there are some synergies between the two but they remain distinct, which is why a hybrid approach works so well for his company.    

  • news_analysis

    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • news_analysis

    As World Cup kickoff approaches in Brazil next month, iGB's Latam expert Maximiliano De Muro explains that although the region presents unique challenges and some have been active there for some time, Latam markets represent a great opportunity for online betting.

  • article
    9 May 2014

    The third and concluding part of iXP Consulting's audit of the quality online casinos' customer support teams looks at their personalisation and friendliness levels, going the extra mile and iXP's closing remarks.

  • news_analysis

    The debate between HTML5 and native apps rages on, but with discovery in the app stores so difficult (and costly) these days, Rob Grossberg of TreSensa explains why games studios should take a closer look at HTML5.

  • news_analysis

    Igaming investor and entrepreneur Maximiliano De Muro explains how social gaming is developing in Latam and what operators need to do to be successful there.

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