News analysis

  • news_analysis
    15 February 2019

    The igaming industry's 2019 predictions: part two

    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people

  • news_analysis
    14 February 2019

    The igaming industry's 2019 predictions: part one

    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers

  • news_analysis
    5 February 2019

    Cooperation and clarity key on day one of ICE VOX 2019

    The first day’s panels at ICE VOX 2019 saw speakers talk up the need for cooperation between operators and regulators if the industry is to survive in the face of increasing regulatory pressure and worsening public opinion. Speakers also highlighted the importance of clarity on issues such as the Department of Justice’s reinterpretation of the Wire Act and what is expected of operators when it comes to player protection.

  • article
    3 June 2014

    Talking heads: betting integrity and the World Cup

    Recent football match-fixing scandals have once again raised questions over the integrity of the game and the role of the betting industry. On the eve of the game’s global showcase in Brazil this June, three figures at the forefront of the drive to monitor suspicious activity and protect betting integrity, Jacek Wojdyla of FIFA’s Early Warning System, Khalid Ali of the European Sports Security Association, and Steve Brennan of the Isle of Man Gaming Supervision Commission, assess the threats and explain how safeguards have been strengthened.

  • news_analysis
    3 June 2014

    Sports betting‘s industrial revolution

    For David McDowell, chief executive and co-founder of FSB Technology, technical progress should enable online betting operators to reap the full benefits of technology.   

  • article
    27 May 2014

    Online poker customer support audit - Part 4: friendliness and going the extra mile

    Being friendly and going the extra mile for customers can make a major difference in how operators are perceived and, more importantly, to the bottom lines. iGaming Business The fourth and final instalment of iXP Consulting's audit of poker operators' customer support activities looks at who is ready to be friendly and go the extra mile for their players. 

  • article
    23 May 2014

    Online poker customer support audit - Part 3 : presentation and personalisation

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    20 May 2014

    Operator Round Table: sportsbook tech and the World Cup

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    Customer support quality audit - online poker Q2 2013

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

  • news_analysis
    14 May 2014

    Paddy Power CEO vacancy: only the bold need apply

    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • article
    9 May 2014

    Customer support audit - Part 3: personalisation, friendliness, the extra mile, closing remarks

    The third and concluding part of iXP Consulting's audit of the quality online casinos' customer support teams looks at their personalisation and friendliness levels, going the extra mile and iXP's closing remarks.

  • article
    28 April 2014

    Customer support quality audit - online casino Q3 2013

    Customer support in online poker and casino is a major issue and can affect operators' reputations in a major way, via review sites, forums or social media. iXP Consulting has carried out extensive audit and research into the leading operators' performances when it comes to informing, responding and providing quality service to their customers and has agreed to publish this information on iGaming Business.