News analysis

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    A cultural shift in the industry has seen operators look to ramp up their responsible gaming controls, with many bringing in external help to do so, writes Daniel O’Boyle. But can external consultants really play a role in changing company culture?

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    Filippos Antonopoulos built Vermantia from a startup challenging the leading land-based and online gaming suppliers to part of the industry establishment, after Arena Racing Company (ARC) bought into the business. With a new venture in the payment sector now underway, he discusses how being a latecomer to a mature market is no barrier to growth.

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    While men still make up the majority of igaming players, Optimove research reveals that women are actually the more valuable customers. Ahead of International Women’s Day, which falls this Friday (March 8), Optimove vice president of revenue Asaf Cohen digs into the data to show that women are winning the Battle of the Sexes in online gaming.

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    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people

  • news_analysis

    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers

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    Jane Ryan, chief operating officer of B2B at Nektan, on why the igaming industry needs to adapt to modern trends to plug the gender gap

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    Lucy Buckley has moved on from Inspired Entertainment, where she rose from doing the supplier’s PR to running its interactive division. As Nektan’s new chief executive explains why she believes the supplier is set for a stellar year

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    The first day’s panels at ICE VOX 2019 saw speakers talk up the need for cooperation between operators and regulators if the industry is to survive in the face of increasing regulatory pressure and worsening public opinion. Speakers also highlighted the importance of clarity on issues such as the Department of Justice’s reinterpretation of the Wire Act and what is expected of operators when it comes to player protection.

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    NetEnt chief executive Therese Hillman gives an unvarnished account of the supplier’s struggles in 2018 and explains how she plans to turn the business around in 2019.

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    Two years on from the launch of KPMG’s #WeAllWantToPlay diversity initiative, Micky Swindale asks what more can be done to encourage a greater female presence in all ranks of the gaming industry.

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

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    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

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    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

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    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • article
    9 May 2014

    The third and concluding part of iXP Consulting's audit of the quality online casinos' customer support teams looks at their personalisation and friendliness levels, going the extra mile and iXP's closing remarks.