News analysis

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    When Pontus Lindwall stepped back into the Betsson CEO role in 2017, the company was struggling, with growth slowing and costs rising. Fast forward to 2019 and it has just reported record revenue for the final quarter of 2018, and looks to be in better health than ever. Here he explains how he successfully got the business back on track. 

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    Bettor Faster and Bet Blocks founders Jonny Robb and Nilesh Mistry have established GamblingStartup.Ventures, in a bid to connect early-stage gambling businesses around the world. Here, we meet some of the teams looking to revolutionise the way punters play.

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    While men still make up the majority of igaming players, Optimove research reveals that women are actually the more valuable customers. Ahead of International Women’s Day, which falls this Friday (March 8), Optimove vice president of revenue Asaf Cohen digs into the data to show that women are winning the Battle of the Sexes in online gaming.

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    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part two we hear from analysts and experts on technology and innovation and people

  • news_analysis

    As 2019 begins, we talk to the sector’s leading founders, experts and opinion formers about the opportunities and challenges set to define igaming this year. In part one we hear from operators and suppliers, regulatory experts and marketers

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    If founding a startup is fraught with risk, how much higher are the stakes for one trying to make it in the gaming industry? The brains behind an innovative new betting app gives iGamingBusiness.com his inside view

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    Jane Ryan, chief operating officer of B2B at Nektan, on why the igaming industry needs to adapt to modern trends to plug the gender gap

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    Lucy Buckley has moved on from Inspired Entertainment, where she rose from doing the supplier’s PR to running its interactive division. As Nektan’s new chief executive explains why she believes the supplier is set for a stellar year

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    The first day’s panels at ICE VOX 2019 saw speakers talk up the need for cooperation between operators and regulators if the industry is to survive in the face of increasing regulatory pressure and worsening public opinion. Speakers also highlighted the importance of clarity on issues such as the Department of Justice’s reinterpretation of the Wire Act and what is expected of operators when it comes to player protection.

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    NetEnt chief executive Therese Hillman gives an unvarnished account of the supplier’s struggles in 2018 and explains how she plans to turn the business around in 2019.

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    Two years on from the launch of KPMG’s #WeAllWantToPlay diversity initiative, Micky Swindale asks what more can be done to encourage a greater female presence in all ranks of the gaming industry.

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    The evidence for the commercial benefits of a more balanced workforce from a gender perspective is overwhelming, writes Caroline Lacey from executive search firm Odgers Berndtson.

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    1 October 2014

    The subject of wages of the top executives at listed igaming companies often generates heated discussions, arguments and, at times, highly critical comments. But whether those receiving huge pay packets are worth it (or not) is not for industry observers to say, however, a comparison of chief executive pay deals highlights key differences.

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    3 June 2014

    Recent football match-fixing scandals have once again raised questions over the integrity of the game and the role of the betting industry. On the eve of the game’s global showcase in Brazil this June, three figures at the forefront of the drive to monitor suspicious activity and protect betting integrity, Jacek Wojdyla of FIFA’s Early Warning System, Khalid Ali of the European Sports Security Association, and Steve Brennan of the Isle of Man Gaming Supervision Commission, assess the threats and explain how safeguards have been strengthened.

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    For David McDowell, chief executive and co-founder of FSB Technology, technical progress should enable online betting operators to reap the full benefits of technology.   

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    27 May 2014

    Being friendly and going the extra mile for customers can make a major difference in how operators are perceived and, more importantly, to the bottom lines. iGaming Business The fourth and final instalment of iXP Consulting's audit of poker operators' customer support activities looks at who is ready to be friendly and go the extra mile for their players. 

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    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

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    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

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    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

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