News analysis

  • news_analysis

    The evidence for the commercial benefits of a more balanced workforce from a gender perspective is overwhelming, writes Caroline Lacey from executive search firm Odgers Berndtson.

  • article
    1 October 2014

    The subject of wages of the top executives at listed igaming companies often generates heated discussions, arguments and, at times, highly critical comments. But whether those receiving huge pay packets are worth it (or not) is not for industry observers to say, however, a comparison of chief executive pay deals highlights key differences.

  • article
    3 June 2014

    Recent football match-fixing scandals have once again raised questions over the integrity of the game and the role of the betting industry. On the eve of the game’s global showcase in Brazil this June, three figures at the forefront of the drive to monitor suspicious activity and protect betting integrity, Jacek Wojdyla of FIFA’s Early Warning System, Khalid Ali of the European Sports Security Association, and Steve Brennan of the Isle of Man Gaming Supervision Commission, assess the threats and explain how safeguards have been strengthened.

  • news_analysis

    For David McDowell, chief executive and co-founder of FSB Technology, technical progress should enable online betting operators to reap the full benefits of technology.   

  • article
    27 May 2014

    Being friendly and going the extra mile for customers can make a major difference in how operators are perceived and, more importantly, to the bottom lines. iGaming Business The fourth and final instalment of iXP Consulting's audit of poker operators' customer support activities looks at who is ready to be friendly and go the extra mile for their players. 

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    20 May 2014

    The World Cup is a major opportunity for sportsbook and exchange operators to recruit new players and increase volume, but with it comes a month of high traffic and surges in demand. Jesper Jensen of Tipico, Mike Ellis of Youwin.com and Marc Thomas of SISBetting talk us through the challenges of keeping operator platforms running.

  • article
    19 May 2014

    Having published iXP Consulting's audit into the quality of online casinos' customer service and support activities, iGaming Business is pleased to publish iXP's research into poker operators' customer-facing teams. In part 1, iXP introduces its finding and provides an overview of the online poker sector and where addressing clients fits in with the wider picture of a vertical that has evolved considerably over the last few years.  

  • news_analysis

    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • article
    9 May 2014

    The third and concluding part of iXP Consulting's audit of the quality online casinos' customer support teams looks at their personalisation and friendliness levels, going the extra mile and iXP's closing remarks.

  • article
    28 April 2014

    Customer support in online poker and casino is a major issue and can affect operators' reputations in a major way, via review sites, forums or social media. iXP Consulting has carried out extensive audit and research into the leading operators' performances when it comes to informing, responding and providing quality service to their customers and has agreed to publish this information on iGaming Business. 

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