News analysis

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    A cultural shift in the industry has seen operators look to ramp up their responsible gaming controls, with many bringing in external help to do so, writes Daniel O’Boyle. But can external consultants really play a role in changing company culture?

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    While Ireland proved a positive test case for the lottery betting sector’s collective approach to lobbying, its highest profile exponent has found the going far from easy in other territories following product bans in the UK and Australia. But this is no reason for Lottoland to deviate from its core markets strategy, chief executive Nigel Birrell tells Joanne Christie.

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    In the second part of iGaming Business' rundown of the year to date's most popular news stories, we see that viewers were particularly interested in US developments, while regulatory progress in Germany also attracted a lot of hits. 

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    Victor Espinosa believes that his company’s self-service terminal, originally conceived as a lottery ticket vending machine, could become a widely used solution in markets with a low level of internet penetration. Here he explains how Loto Punto was established, and the obstacles it faces in its native Colombian market.

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    Zeal Network is preparing for major changes in its core German market, with its acquisition of Lotto24 to prompt a pivot away from lottery betting in the country. Chief executive Helmut Becker explains how the shift will position the business for future growth - and why lottery betting is far from dead.

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    The first day’s panels at ICE VOX 2019 saw speakers talk up the need for cooperation between operators and regulators if the industry is to survive in the face of increasing regulatory pressure and worsening public opinion. Speakers also highlighted the importance of clarity on issues such as the Department of Justice’s reinterpretation of the Wire Act and what is expected of operators when it comes to player protection.