iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.
After a frustrating few years, the momentum is there to take a leap forward towards a cohesive European policy for the online gambling sector, something that will benefit the industry and its consumers, argues Maarten Haijer of the European Gaming and Betting Association.
Whether AAMS is successful in fighting illegal operators will have a major impact on Italian igaming in 2014, while observers will watch closely to see how exchange betting competes with traditional sports betting, writes Giulio Coraggio of DLA Piper.
Ivor Jones, Director of Leisure and Research at Numis Securities, looks at the year ahead for the iGaming sector. Although wary that the UK point of consumption tax will be introduced at 15% of gross profits, the fact that operators are sitting on piles of cash reserves doesn't mean they are more likely to carry out acquisitions in 2014. Share buybacks and dividends being likelier outcomes.
Check out the second instalment of the H2-iGaming Dashboard for your monthly overview of the igaming sector in numbers. As part of the iGaming Business Intelligence and Analysis Centre, H2 and iGB are working on new projects to provide you further datasets and market overviews in 2014.
The European Commission launching infringement proceedings against a number of EU Member States this week is welcome but a recurrent feeling of ‘too little too late’ keeps rearing its head. As the lobbying battle is being drawn out by the EU's incumbent operators, Jake Pollard says those actions are short sighted and wonders if the igaming sector will be making the same complaints in 12 months time when Barnier steps down from his job.
The bwin party boss came out fighting during Wednesday morning’s third quarter call, but only a turnaround of the company’s performance, with financials to match, will turn the sceptics’ opinion of the former industry leader, writes Stephen Carter
Speaking about pan-European poker liquidity with ARJEL president Jean-Francois Vilotte recently put into focus one of the key issues EU-licensed poker operators are facing: big enough player pools that can enable them to run viable businesses. If taxes are never far from operators’ minds (understandably), the fact that they are restricted to national player liquidities acts as the major obstacle to operating a sustainable business, a situation which is bound to be replicated in US states.
Global Gaming Outlook, PricewaterhouseCoopers’ (PwC) latest study, assesses the current and future trends and revenue growth in the land-based casino and online gambling markets over the short-term period to 2015. Here, PwC kindly provides iGaming Business with an excerpt addressing the eastern and digital migration of a new global gaming landscape that will become dominated by Asia.