NetEnt's struggles in live casino have been well-documented, but the operator refuses to give up on the vertical. Andres Rengifo has been brought in to lead a push that the supplier believes will finally allow it to carve out significant market share.
The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players.
iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.