News analysis

  • news_analysis

    NetEnt chief executive Therese Hillman gives an unvarnished account of the supplier’s struggles in 2018 and explains how she plans to turn the business around in 2019.

  • article
    23 May 2014

    The third instalment of iXP Consulting's audit into poker operators' customer service and support teams looks at how operators address presentation and personalisation issues as part of their interactions with their players. 

  • article
    19 May 2014

    iGaming Business publishes the second instalment of iXP Consulting's audit of poker operators' customer service and support teams. The first part looked at the overall state of the sector and how client support fitted into its wider context.The second part looks at operators' email response times and product knowledge.




  • article
    12 November 2013

    With several operators struggling with real-time product delivery, Luigi Giuri, founder and chief executive of Wirex, took the decision earlier this year to ensure his organisation was able to cope with the current and future demands of both new technology and customer needs. He explains how he implemented Lightstreamer, a software solution that enables real-time messaging on mobile, web and desktop apps.