News analysis

  • news_analysis

    The annual mainstream media feeding frenzy sparked by Bet365's annual results, and its chief executive's pay, betrays some glaring double standards, and almost suggests there is little to be gained from more transparency, writes Scott Longley.

  • article
    1 October 2014

    The subject of wages of the top executives at listed igaming companies often generates heated discussions, arguments and, at times, highly critical comments. But whether those receiving huge pay packets are worth it (or not) is not for industry observers to say, however, a comparison of chief executive pay deals highlights key differences.

  • article
    27 May 2014

    Being friendly and going the extra mile for customers can make a major difference in how operators are perceived and, more importantly, to the bottom lines. iGaming Business The fourth and final instalment of iXP Consulting's audit of poker operators' customer support activities looks at who is ready to be friendly and go the extra mile for their players. 

  • news_analysis

    An emphasis on mobile, strong branding and social media presence have generated a strong set of interims for Paddy's. But whoever succeeds Patrick Kennedy as chief executive will have a lot to live up to, says Graham Wood. 

  • article
    9 May 2014

    The third and concluding part of iXP Consulting's audit of the quality online casinos' customer support teams looks at their personalisation and friendliness levels, going the extra mile and iXP's closing remarks.