One of the world’s largest providers of online gaming and digital content, with more than $1B in annual revenue, is expanding within the U.S. market, building on their global success in the iGaming industry. We are seeking a FRAUD & RISK MANAGER to be based out of the Company’s office in Cherry Hill, NJ.
Working in an entrepreneurial, start-up environment with the support of a well-established, global entity, you will be joining a dynamic, growing U.S.-based team. Our client’s diverse workforce of over 1,400 includes over 50 different nationalities based all over the world. When you are part of this organization, there is a guaranteed sense of belonging, inclusiveness and team spirit.
This is an exciting and unique opportunity to join an established company during its early stage development in the U.S. and the birth of online sports betting across the nation.
The Fraud & Risk Manager will lead all associated operational teams and team leaders, including Customer Service Representatives and Fraud Analysts. You will ensure operational compliance and drive projects/improvements to ensure operational scalability. As Manager for the department, you will also foster a healthy, positive and developmental working environment for all employees.
Key duties include:
Consciously create a workplace culture that is consistent with the overall organization and Company values, and that emphasizes the identified mission, vision, guiding principles, and values of the entire organization.
Manage Operational Team Leaders and provide direction and leadership to indirect reports.
Be empowered and accountable for the departmental & team organization structure, organization and leadership.
Drive the creation and optimization of operational procedures and processes, aiming to ensure an excellent customer experience and reduced friction whilst remaining compliant and minimizing fraud/AML risk.
Ensure that customer activity is properly monitored to ensure that those at risk of RG/AML related issues are identified and subsequently handled in line with regulatory requirements and Company values.
Set and drive achievement of operational KPIs and OKRs.
Be accountable for the departmental budget and ensure that the use of resources is optimized.
Present the US Operations function’s performance and objectives to internal and external stakeholders, including regulators and other third-party business partners. Serve as business partner for comparable Company functions globally.
Drive and oversee the operational technical development requests and requirements, and own the prioritization of the development backlog.
Act as the primary default contact point and business partner for Operations with internal (Legal, Compliance, Product, etc.) and external stakeholders.
Qualifications and Competencies:
3+ years of operational management experience, ideally in the iGaming industry.
Bachelor’s degree in business management or related field preferred.
Extensive knowledge of customer experience, payments, responsible gaming, AML, KYC, CFT, fraud prevention, regulatory environment, and gaming industry as a whole.
Strong interpersonal skills, people management skills and performance management/coaching ability.
Strong verbal and written communication skills.
Experience/knowledge with project management & technological development processes.
Experience/skilled at change management
Interested? Next steps…
This role is actively progressing, so please apply ASAP.
Pentasia is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.