How to empower and protect the customer through responsible game design and a safe environment

24th July 2019

In this session we covered:

1) Game Mechanics

• What aspects of game design and mechanics should be avoided and how can they be modified to not create addictive habits?

2) Monitoring Tools
• How can we encourage responsible decisions through tools presented when a customer signs up, improving financial literacy and creating a seamless Responsible Gambling presence from the customers’ first interaction with the brand?
• How can the platform design incorporate harmonious monitoring tools, both for the customer and the operator?

-  Towards collaboration: What’s next on the game design roadmap?