Evaluating your monitoring process to define your sustainable players and at-risk players

15th August 2019

This session will cover:

• Defining a sustainable player and measuring the player journey
• What data should be collected, what should you exclude, what are you looking for? How should you be grouping players into categories and what are the next steps?
• Does a safe player truly exist? Identifying behavioural points and habits which you can use to categorise players by risk-level
> Towards collaboration: How could a collaborative approach work to produce the best possible RG strategy? What would need to be shared between operators?

Sponsor

Speaker

James Baston-Pitt
Company:
Business Development Manager
Job title:
Onfido

Biography

James Baston-Pitt joined Onfido in 2015, starting out as an internal sales manager before taking up his current role in the same year. Alongside Onfido's team to support businesses who require KYC&AML checks, he specialises in the online gambling industry. James has over a decade of experience in working with innovative digital businesses.

Christofer Hagstedt
Company:
Sustainable Interaction
Job title:
Chief Business Development Officer

Biography

Christofer is Product Manager for Player Tracking Systems and Online Player Tools at Sustainable Interaction. With more than 20 years of experience in the field of user centered IT development, Christofer began his career in the late 90’s, focusing on technology for users with hearing and/or visual impairments. For the last 13 years, his main focus has been the gambling industry where he works with the development of online tools, such as trainings, treatment programs and interventions. 

Paul Foster
Company:
Crucial Compliance
Job title:
Managing Director

Biography

Paul Foster is an experienced C-Level senior executive who has headed up operations, finance, compliance, internal audit, and risk in multinational listed companies. His aim at GVC is to build better tools and player journeys, as well as develop an understanding of behaviour to improve player protection.

Richard Wood
Company:
GamRes
Job title:
Director

Biography

Dr Wood has published numerous gambling related articles, presented his findings at conferences and seminars around the world, and undertaken many responsible gaming consultations for both the gaming industry and regulatory sectors. His research focuses on both the individual causes of problem gambling, as well as the structural characteristics of games that can influence the gambling behaviour of vulnerable players.