William Hill Australia partners PagerDuty

28 November 2017

William Hill Australia has selected PagerDuty as the foundation for its 2018 digital and cloud migration strategy.

Under the new partnership, William Hill Australia will utilise PagerDuty’s Digital Operations Management Platform to deliver 100% availability of its range of online betting services to punters in the country.

William Hill Australia opted for PagerDuty after a competitive evaluation and proof of concept through local Australian IT service provider JDS to replace a combination of manual and legacy applications.

Since adopting PagerDuty, William Hill Australia said it has been able to reduce incident response times from as long as 15 minutes to a matter of seconds.

“For most organisations, 99.9% availability is adequate, but not for us, we want 100% uptime and that’s why we’ve put PagerDuty at the heart of our digital transformation and cloud migration strategy,” William Hill Australia’s head of infrastructure Alan Alderson said.

“Incidents happen, every business knows that, but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to pre-empt and manage how you respond to them.”

David Wall, managing director of Asia-Pacific at PagerDuty, added: “By providing full stack visibility, machine learning and actionable insights, PagerDuty helps organisations like William Hill proactively mobilise people and resolve issues across IT, DevOps, Security and Support teams.”

Related article: Crown Resorts, Hills begin talks over CrownBet stake