Enhancing player profiling and optimising fraud prevention

28th June 2016

With recent regulatory fines making headline news, gaming operators are asking themselves whether they have appropriate risk management systems and processes in place.

There is no doubt that operators are taking their social responsibility and keeping crime out of gambling obligations seriously, yet is enough being done to scrutinise due diligence information sufficiently and escalate concerns appropriately?

We take a look at a new tool for the gaming market designed to answer these questions, ensuring that operators have the information they require and ensuring the right decisions are taken for every player whilst minimising the interruption to genuine player's experience.

Speaker

Louise North
Company:
Callcredit
Job title:
Business Development Manager

Biography

With several years business development experience in data and information technology organisations, Louise has a wealth of knowledge within the iGaming sector and a focus on regulatory requirements to help her clients ensure they make the most effective data driven decisions

Jon Reynolds
Company:
Callcredit
Job title:
Business Product Manager

Biography

Like you, experienced product manager Jon Reynolds has seen many recent changes to the industry. Reynolds leads product development for the Retriever solution - the tool to help prevent and investigate fraud and manage AML, by pooling data from multiple sources under one search. He also manages a number product solutions for Collections and Recoveries at Callcredit. Jon has been at Callcredit for two and a half years, prior to Callcredit Jon has worked in product management roles at WEX, Visa and First Data.

Jason McGinty
Company:
BetVictor
Job title:
Operations Manager Payments & Fraud

Biography

Jason has worked at BetVictor for 4 years. He started as a Fraud Analyst before promotion to Team Leader of Fraud, then as the Operations Manager of the merged Payments & Fraud Team since July 2014. He has over 15 years previous experience in Fraud Prevention in a number of roles in the telecoms, banking and now the online gaming sectors.

Kirsty Caldwell
Company:
William Hill
Job title:
Head of Compliance

Biography

Kirsty has worked for William Hill for over ten years in various different roles. She has had five years’ experience within the Compliance department.

Since William Hill Online obtained a GB licence in 2014, Kirsty has focused a lot of her time on building the Customer Due Diligence teams and defining their internal processes. In order to remain compliant with consistently evolving legislation in this area, Kirsty constantly reviews existing procedures and looks for ways to improve anti-money laundering controls.

The rise of the importance of regulatory compliance within the industry has ensured that this department is one of the fastest growing areas of the business.